Director General's Message

The General Administration of Customs – Abu Dhabi plays a pivotal role in reinforcing Abu Dhabi's status as a global hub for trade and business by providing an integrated and enabling customs ecosystem that keeps pace with the rapid growth across various sectors and supports the UAE’s pursuit of sustainable economic development, in line with the directives of the wise leadership.

Abu Dhabi Customs has aligned itself with the UAE’s future-oriented vision and the Abu Dhabi Government’s strategic direction by charting a roadmap to sustain its progressive development through the 2024–2028 Strategic Plan. The plan aims to strengthen the authority’s leadership locally and globally among customs organisations by enhancing the customer experience and positioning Abu Dhabi as the preferred trade destination; improving revenue collection and contributing to economic growth and competitiveness; supporting community safety through enhanced compliance and effective risk management; promoting a culture of excellence through innovation and sustainability; and shaping the future of customs work by developing professional talent and leveraging the power of future technologies to achieve digital leadership.

In this context, Abu Dhabi Customs reaffirms its commitment to realising its vision of becoming a world-class customs authority. We work closely with our partners to facilitate legitimate and secure trade by adopting the latest innovations and future-focused digital technologies — notably blockchain, artificial intelligence, and machine learning — while also implementing a coordinated border management system, strengthening partnerships and collaboration in trade facilitation, and harnessing data analysis and insight generation to enhance the efficiency of customs operations, improve support services, and enrich the customer experience.