U.S. Customs and Border Protection Explores Abu Dhabi Customs Best Practices in Leveraging Technology

The General Administration of Abu Dhabi Customs welcomed a high-level delegation from the US Customs and Border Protection at its headquarters in Masdar City. The aim was to explore the best customs practices implemented in Abu Dhabi , particularly regarding the use of advanced systems and technology in customs operations.

His Excellency Rashed Lahej Al Mansoori, Director General of Abu Dhabi Customs, met with Ms. Diane J. Sabatino, Acting Executive Assistant Commissioner of CBP's Office of Field Operations, and her accompanying delegation. The discussion covered Abu Dhabi Customs' strategic transformation journey and key achievements and ongoing projects, particularly technology-based initiatives aimed at enhancing inspection procedures and facilitating cargo movement through border crossings.

The visit also included a tour of Abu Dhabi Customs Training Academy, showcasing the specialized training programs for inspectors' qualification and capacity building. It also emphasized the utilization of advanced technology solutions in training. The delegation visited the Central Operations Room of Abu Dhabi Customs to learn about the latest implemented systems aimed at connecting all land, air, and sea customs centers with an advanced centralized system. Additionally, they familiarized themselves with the employment of artificial intelligence in customs operations, which has contributed to improving accuracy, speed, and efficiency, thus saving time and effort at Abu Dhabi Customs.

At the conclusion of the visit, the U.S. delegation commended Abu Dhabi Customs' efforts in leveraging technology to facilitate trade, enhance security and protect society, as well as adopting advanced techniques to elevate the overall customs system.